Introduction to MaxQ: The Quality Management System for Mobility Management

Keeping customers and users and providing a high level of services are major goals of any organisation and quality is the driving force towards developing efficient and effective services. The MAX project has developed a quality management approach as a powerful tool to improve Mobility Management in general, but especially for cities. It helps to provide services in an organised and consistent manner and to continuously improve them based on user satisfaction and desires. The Quality Management System for Mobility Management (QMSMM) focuses on developing, monitoring, assessing and improving both the overall Mobility Management policy and separate Mobility Management measures.

  • The elements of Quality are described in the Quality Wheel above.
  • The most simple form is described in the How to assess section, where you also find a download form to carry it out
  • Under Downloads you can download the full code of practise and a description of the case